Frequently Asked Questions

1. How do I upload the heartbeat?

After your purchase, you’ll be able to upload your baby’s heartbeat right away on the confirmation page.

If you’re not ready yet, don’t worry, you’ll also receive an email with a secure link to upload it anytime.

It only takes a few seconds, simple and stress-free.

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2. What if I don’t have the audio yet?

No problem at all. You can complete your purchase first and upload the heartbeat later.

You’ll have the option to upload it right after checkout, and we’ll also send you a reminder by email so you can do it whenever you’re ready.

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3. What formats do you accept?

We accept most audio and video formats, including MP3, WAV, M4A, MP4, and MOV.

If your heartbeat is part of a video, that’s perfectly fine, we’ll extract the audio for you.

Recordings from any device (phone, ultrasound, or other) work perfectly.

Not sure about your file? Send it anyway we’ll take care of everything.

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4. How long does it take?

Each Lovemotora is custom-made with care.

Digital Edition: Delivered by email within 3–5 business days after we receive your heartbeat file.

Fine Art Print & Luxury Edition: Production takes 7–9 business days after we receive your heartbeat file, plus shipping time depending on your location.

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5. Is this my baby’s real heartbeat?

Yes 🤍. Every Lovemotora is created using your baby's actual heartbeat recording, making each piece truly one of a kind.

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6. Is it a good gift?

It’s one of the most meaningful gifts you can give.

A real heartbeat, transformed into something they can see, hear, and treasure forever.

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7. What exactly will I receive?

Your Lovemotora experience depends on the edition you choose:

Digital Edition
• Personalized digital artwork (11x14")
• Custom QR code integrated into the design
• Personalized heartbeat video featuring your baby's real heartbeat
• Delivered by email

Fine Art Print Edition
• Premium textured fine art print (11x14" or 13x19")
• Custom QR code integrated into the artwork
• Personalized heartbeat video featuring your baby's real heartbeat
• Shipped in a protective mailing tube

Luxury Edition
• Premium framed artwork (8x10")
• Custom QR code integrated into the artwork
• Personalized heartbeat video featuring your baby's real heartbeat
• Ready-to-display frame
• Luxury gift box presentation

Ready to see it. Ready to hear it. Ready to treasure it forever.

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8. What if I need help uploading my file?

We're here to help.

If you have any trouble uploading your heartbeat recording, simply contact us and we'll guide you through the process.

Whether it's an audio file, video file, or ultrasound recording, we'll help make sure everything is received correctly.

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9. Can I return my order?